Support Center

Frequently Asked Questions

Everything you need to know about deposits, payouts, verification, settlements, security, and platform operations.

Getting Started

What is Ardour Exchange?

What is the minimum order amount?

Are there any fees?

Which network is supported for USDT deposits?

What happens if I send USDT on the wrong network?

How do I deposit USDT?

How long does payout take?

How are exchange rates determined?

Can I use any bank account for receiving payouts?

Is KYC mandatory?

Is my data safe?

How does the referral program work?

Can I cancel an order after creation?

What should I do if my payout is delayed?

How do I contact support?

Email Support

Typical response within 2–6 hours

WhatsApp Assistance

Fastest support channel